Give feedback (Friends and Family Test)
We'd like to know what you think of Ashley Centre Surgery, and the experience you've had using our services.
This is sometimes called ‘Friends and family feedback’ and you may have been directed here by someone at the practice.
Past results from February 2026
| How was your experience with our practice? | Responses | Percentage (%) |
|---|---|---|
| Very good | 61 | 64% |
| Good | 20 | 21% |
| Neither good nor poor | 5 | 5% |
| Poor | 5 | 5% |
| Very poor | 4 | 4% |
| Do not know | 0 | 0% |
Past results from January 2026
November 2025-From 271 responses in January 2026 How was your experience with our practice? Responses Percentage (%) Very good 192 71% Good 56 21% Neither good nor poor 10 4% Poor 6 2% Very poor 4 1% Do not know 3 1%
The most common questions you asked and we said
It takes ages to get through by telephone to the surgery, i haven't got time to wait for so long
We appreciate that our surgery is very busy especially during peak times, We offer three ways for patients to contact us. You can call the surgery, visit the clinic in person, or use our website. The quickest and most direct way to contact us is through www.ashleycentresurgery.co.uk Using our website allows you to access the same services available by phone, but often much faster. Any appointment or triage forms submitted online are sent directly to the Duty Doctor, which helps ensure a quicker response to your medical query or request.
Past results from December 2025
Friends and family test (FFT) form responses for November 2025 From responses in December 2025 Overall How was your experience with our practice? Responses Percentage (%) Very good 142 - 76% Good 29 - 16% Neither good nor poor 7 - 4% Poor 4 - 2 % Very poor 4 - 2% Do not know 0 - 0%
The most common questions you asked and we said
Coming in and going into reception, it would be really good to know who i am speaking to
Thank you for the comment- We have implemented name badges for our reception and surgery teams so patients can easily identify who they are speaking with, helping to improve communication, build trust, and ensure a more personal and reassuring experience.
Past results from November 2025
Friends and family test (FFT) form responses for November 2025 From 208 responses in November Overall How was your experience with our practice? Responses Percentage (%) Very good 148 - 71% Good 42 - 20% Neither good nor poor 7 -3 % Poor 3 - 1% Very poor 0 - 0% Do not know 0 -0%
Past results from October 2025
Friends and family test (FFT) form responses for October 2025 From 347 responses in October Overall How was your experience with our practice? Responses Percentage (%) Very good 282- 81% Good 56 - 16% Neither good nor poor 1 - 0% Poor 5 - 1% Very poor 3 - 1% Do not know 0 -0%
Past results from September 2025
Friends and family test (FFT) form responses for October 2025 From 64 responses in October; 98% of people recommend the practice, 2% do not recommend the practice and 0% neither recommend or do not recommend the practice or didn’t know. Overall How was your experience with our practice? Responses Percentage (%) Very good 50 78% Good 13 20% Neither good nor poor 0 0% Poor 1 2% Very poor 0 0% Do not know 0 0%
The most common questions you asked and we said
Trying to book an appointment , but waiting times are too long
Thank you for your comment. Our team works very hard to support a high number of patients each day, and we always strive to offer appointments as quickly as possible. However, due to the high demand for our services, there may occasionally be a wait for available appointments. We appreciate your understanding and patience.