Accessibilty Statement

At Ashley Centre Surgery, we are committed to ensuring that our services are accessible, inclusive, and welcoming to all patients. We recognise that individuals may have different communication, mobility, sensory, language, or support needs and are committed to making reasonable adjustments to help patients access healthcare services safely, comfortably, and with dignity.

Patients can access our triage and appointment services in a variety of ways, and our reception team is available to support patients who may require assistance.

Access to Services

• Access to our triage system via our website
• Access to our triage system by telephone
• Paper triage forms available at reception for completion within the surgery
• Support from reception staff for patients requiring assistance

Communication and Physical Support

• Hearing loop system
• Reception desk microphones to assist communication through reception screens
• Visual patient call screens in waiting areas
• Audible patient call announcements and notification sounds
• Written information and notices displayed throughout the surgery

·         Clear and accessible signage throughout the surgery

• Text message appointment reminders
• Interpretation and translation services where required
• Large print information upon request

·         An accessible practice website providing information on services, policies, appointments, prescriptions, health advice, and how to access care and support

·         Patient self-check-in screen with multiple language options available

·         Reception assistance for patients who require support using the system

·         Step-free access to the surgery

·         Lift access to patient areas

·         Wheelchair-accessible entrances and routes throughout the building

·         Wheelchair-accessible consultation and treatment rooms

·         Accessible toilet facilities

·         Access for assistance dogs

Additional Support

• Support for patients with hearing, visual, speech, cognitive, learning, mental health, neurodiverse, or mobility needs
• Patients may be accompanied by a carer, family member, advocate, or support worker where appropriate
• Reasonable adjustments can be arranged to meet individual needs

We encourage patients to inform us of any accessibility requirements so that we can provide appropriate support. If you require information in an alternative format, communication support, interpretation services, or any other reasonable adjustment, please contact the practice and we will do our best to meet your needs.

Ashley Centre Surgery is committed to promoting equality, diversity, and inclusion and to providing healthcare services that are accessible to everyone within our community.